Step By Step Guide To Reset Fitbit in 2021 :Inspire HR, Fitbit Inspire2, Fitbit Inspire, Fitbit Ace, and Fitbit Ionic

When I was new to Fitbit, I had various issues coming up occasionally like: the screen being unresponsive to the taps and the Fitbit not tracking my steps at all. I didn’t know what to do then. In addition, I was unaware of how to remove my data when I planned to sell it in the thrift store. I had heard about reset, force reset, and factory reset but I didn’t know what to perform when. You may have the same queries. Moreover, you may be searching for steps to reset the Fitbit. This guide will provide you complete information to reset your Fitbit Inspire HR, Fitbit Inspire2, Fitbit Inspire, Fitbit Ace, and Fitbit Ionic.

Reset Fitbit Inspire HR

DisplayMonochrome 1.4 inch OLED touchscreen
Material UsedCasing material: Plastic Resin

Strap/band material: Elastomer

Bezel Material: Resin

DimensionsBody dimensions: 1.18 x 3.94 x 8.94 inches

Body net weight: 15 g
Water resistanceYes. 5ATM
Heart Rate MonitorYes
SpO2 SensorYes
Sleep TrackerYes
BatteryLithium-polymer battery: claimed battery life tip to 5 days, takes 2 hours to charge fully
ConnectivityBluetooth 4.0
Supported SystemsAndroid and iOS
In the boxFitbit Inspire x1

Band strap ×1

Magnetic Charging Dock x1

User manual x1
Other FeaturesAccelerometer

Restart/ Reboot/ Soft Reset The Fitbit Inspire HR

Soft Reset is the simple process of rebooting the Fitbit so that it behaves normally.  You cannot turn off Fitbit Inspire, Fitbit Inspire HR, and Fitbit Inspire 2 but you can reboot it.

Here are steps to perform a soft reset on your Fitbit Inspire HR:

  1. Foremost, go to the “Settings” menu
  2. Scroll down and tap “Reboot Device
  3. Press the screen till the whole rectangle forms on the screen.

These are three simple steps that thus restart your Fitbit Inspire.

It is safe and it does not delete any of your data or settings customizations.

Force Reboot The Fitbit Inspire HR

Force reboot or reset is the process of restarting your Fitbit using a charger and buttons. This process does not erase any of your data.

  1. Connect the charging cable to the USB port of your computer or to the charger itself.
  2. Plug the Fitbit Inspire HR into the second end of the cable. Make sure the pins are properly locked. Check if the watch is properly charged.
  3. Press and hold the left button for about 5 seconds.
  4. After some time, the smiley face appears and the tracker vibrates.

Finally, this is the indicator of a successful reset.

Factory Reset On The Fitbit Inspire HR

Factory Reset wipes off all the user data. You will perform a factory reset when all the other troubleshooting methods fail or the Fitbit Customer Support suggests you perform it.

 The steps for Factory resetting your Fitbit Inspire HR are:

Step 1: Wake the screen up and stroll down until you find the “Settings” menu. Tap it.

Step 2: Scroll down and tap on “Clear User Data”.

Step 3: The screen will instruct you to hold the screen for 3 seconds. Do it.

Step 4: Afterwards, the clock face shows up which means the Factory Reset is complete.

Note: This process wipes all the data of your Fitbit.

Reset Fitbit Inspire 2

Fitbit Inspire 2
Fitbit Inspire 2

Resetting the Fitbit Inspire 2 is the same as resetting the Fitbit Inspire HR. Use these steps to restart, force reset, and Factory reset the Fitbit Inspire 2.

Restarting(Soft Resetting) the Fitbit Inspire 2

In fact, the harmless and fastest way to resolve the issues in the Fitbit is to give it a soft reset or restart.

Here is how you can do it:

  1.  Go to the “Settings” menu
  2.  Scroll down and tap “Reboot Device
  3.  You will receive instruction to “Press Screen 3s”. Press and hold the screen for 3 seconds.

After some more seconds, you will see a smiley face on the screen. It means the soft reset is done.

Force Restarting The Fitbit Inspire 2

If your Fitbit Inspire 2 is becoming stubborn and not responding to your swipes, taps, and button presses then following these steps may help.

  1. Connect the Fitbit Inspire 2 to the charger. Confirm that the pins are aligned to the port and the Fitbit is charging.
  2. Press and hold the left button for about 5 seconds.
  3. After a few seconds, a smiley face appears on the screen.

Hence, force resetting is successful.

Note: Force restart will not erase your data.

Factory Resetting The Fitbit Inspire 2

The factory resetting process of the Fitbit Inspire, Fitbit Inspire 2, and the Fitbit Inspire HR are the same. The steps include:

  1. First, wake up the screen and find the “Settings” menu, then tap it. 
  2. Second, find the “Clear User Data” option and press it.
  3. Third, the screen will instruct you to press and hold the screen for 3 seconds. Keep pressing the screen until the whole rectangle is formed.
  4. Finally, after a few seconds, when you feel the vibration on your tracker and see the clock face. Be confident that all of your data has been erased.

Reset Fitbit Inspire

DisplayMonochrome 1.4 inch OLED touchscreen
Material UsedCasing material: Plastic Resin

Strap/band material: Elastomer

Bezel Material: Resin

DimensionsBody dimensions: 1.18 x 3.94 x 8.94 inches

Body net weight: 15 g
Water resistanceYes. 5ATM
Heart Rate MonitorYes
SpO2 SensorYes
Sleep TrackerYes
BatteryLithium-polymer battery: claimed battery life tip to 5 days, takes 2 hours to charge fully
ConnectivityBluetooth 4.0
Supported SystemsAndroid and iOS
In the boxFitbit Inspire x1

Band strap ×1

Magnetic Charging Dock x1

User manual x1
Other FeaturesAccelerometer

All the reset options of the Fitbit Inspire are similar to the Fitbit Inspire HR.

Restart Fitbit Inspire

Restarting your Fitbit Inspire is one of the easiest troubleshooting tips. When your Fitbit is acting abnormally but it is still responding to the taps and presses, you can follow these steps to restart your Fitbit:

  1. Go to the “Settings” menu
  2. Scroll down and tap “Reboot Device
  3. At last, hold the screen for three seconds as educated on the screen.

Restarting is the process of refreshing your Fitbit without causing other changes or wiping any of your data.

Force Restarting Fitbit Inspire

While your Fitbit is not responding to your screen taps and button presses, force resetting the Fitbit Inspire can help. These are the steps to force reset the Fitbit Inspire:

  1. Firstly, connect your Fitbit Inspire to the charger. Verify that you lock the pins and it vibrates.
  2. Press and hold the left button for almost 5seconds.
  3. After a few seconds, the phone vibrates and a smiley icon appears.

This signifies that the force reset was successful.

Mark that force restarting does not delete your data.

Factory Reset Fitbit Inspire

Factory Reset is the last option you would want to follow for troubleshooting your Fitbit. Here are the steps you can follow to factory reset your Fitbit Inspire:

  1. Initially, swipe down the screen and tap the “Settings” menu
  2. Secondly, scroll down and tap “Clear User Data
  3. Lastly, tap and hang on the screen for 3 seconds to finish the reset measure.

After a few seconds, you will feel the vibration and the clock-face shows up. This means you have successfully factory reset your data. You will not find your data there.

Reset Fitbit Ace

Fitbit Ace
Fitbit Ace

The Fitbit Ace is a common Fitness Tracker for kids. Where the other companies design fitness trackers for the age of over 13 years, Fitbit introduced a Fitness tracker for kids above 8 years of age. It is famous for its showerproof feature and attractive colors.

Force Reset/Restart Fitbit Ace

In the Fitbit Ace, the process of soft restarting and force resetting is the same. We can reboot the device only from a single way.

To force reset the Fitbit Ace consider the following steps:

  1. Plug the charger into the Fitbit Ace. The tracker will vibrate and show the battery icon if the Fitbit Ace is properly charged.
  2. At the end of the charging cable, you will find a button. Press that button 3 times within 8 seconds. Keep a time interval of 1 or 2 seconds between the presses.
  3.  After some time, the Fitbit logo will appear which indicates the restart has been successful.

Factory Reset the Fitbit Ace

No personal data is stored in the Fitbit Ace. so, in the Fitbit Ace, there is no manual option to erase the user data. But there is the option in the Fitbit Ace 2. 

As soon as you remove your Fitbit Ace from one account, the user data will be automatically deleted.

Reset Fitbit Ionic

Display1.42 inch LCD color touchscreen

Display resolution: 348*250 pixels

Display color depth: 16 bit
Materials usedCorning Gorilla Glass 3

Aluminum unibody

Leather and plastic straps
DimensionsBody dimensions: 38.59 mmwidth*12.2mm thick

Body net weight: 30 g

Adjustable length: 120-190 mm
Water resistanceYes, 5ATM
Memory2.5 GB internal memory
Heart Rate MonitorYes
SpO2 SensorYes
Sleep TrackerYes
Battery100 mAh(Lithium-Polymer)

Without GPS: 4 days

With GPS: 10 hours
ConnectivityBluetooth 4.0, Wi-Fi
Supported SystemsAndroid 4.4 or iOS  or windows
In the boxSmall and large bands

Charging cable

Warranty card

User manual

Fitbit ionic tracker
Other featuresAccelerometer



Ambient light sensor

Optical heart rate monitor

Automatic Pause Option

Music player


The Fitbit Ionic is popular for its long battery life and its better “Fitbit Pay” working. The Fitbit Ionic is quickly distinguishable due to its square-shaped screen and aluminum body. Find out the most appropriate way to resolve your issues in the Fitbit Ionic here:

Reboot Fitbit Ionic

Follow these easy steps to simply restart your Fitbit Ionic. These steps are better used when the Fitbit Ionic is responsive to the swipes and taps on the screen. The steps are:

  1. Go to the “Settings” menu.
  2. Swipe through the options until you find the “About” option and tap it.
  3. In the “About ” option you will find a “Shutdown” option. Tap it.

The Fitbit Ionic has been switched off. Now, to switch it back on,

  1.  Hold and press the left button for a few seconds. The Fitbit logo appears.

You have successfully restarted your Fitbit Ionic.

Force Reboot Fitbit Ionic

You need to perform the force reset when you are unable to soft restart your Fitbit. Follow these steps to force restart or “Force reset” the Fitbit Ionic:

  1. Press and hold the left and the lower right button of your Fitbit Ionic for about 10 seconds.
  2. Once you see the Fitbit logo appear, let go of all the buttons.

Simple, isn’t it? And, this won’t erase your data as well.

Factory Reset The Fitbit Ionic

Use this procedure only when the soft reset or the force reset fails to solve your issues. Or, when you are directed by Fitbit Customer Support (Get Support). Or, when you want to give your Fitbit to others.

Factory resetting will erase all your un-synced data. So you would want to sync your Fitbit to your phone or PC before performing a Factory Reset

These are two ways to Factory Reset your Fitbit Ionic:

From The Settings Menu:

  1.  Go to the “Settings” menu in your Fitbit Ionic.
  2.  Swipe till you find the “About” menu. Tap it.
  3.  In the “About” menu when you scroll through it, you will see the “Factory Reset” option, press it.
  4.  A question on your screen will appear asking if you are sure to erase all your data. Select “Yes”.

Consequently, your Fitbit Ionic will have the settings as it is a new one. None of your data will be present there.

From The Button Presses

  1.  Press and hold all the three buttons of the Fitbit Ionic for about 15 seconds. The screen will go black after some time and the Fitbit logo will appear.
  2.  When the logo appears, release the bottom right button only. Keep holding the other two buttons.
  3.  Approximately after 10 seconds, the screen will vibrate then release the two other buttons as well.

You may see a red X message, just ignore it. Now you will have to set up the Ionic as it was a new one. 

When Do I Restart My Fitbit?

Restarting Fitbit is a simple process of turning it on and off without erasing any of the user data. It is also called “soft reset”.

You Need To Restart The Fitbit Under Following Circumstances:

  1. When your Fitbit device doesn’t sync to your phone.
  2. If the Fitbit does not track your activity data like step counts or sleep monitoring.
  3. When the Fitbit doesn’t give you reminders or notifications.
  4. The performance of the Fitbit is slow and sluggish.
  5. The Bluetooth connection between Fitbit and the phone isn’t working.

Restarting is one of the best ways of troubleshooting.

When Do I Force Reset My Device?

Just as the restart or reboot, force reset is the process of rebooting your Fitbit but forcefully. 

You need to perform a force reset when your Fitbit becomes unresponsive to taps and button presses.

What Is Factory Reset And When Should I Do It?

A factory reset is the task of turning the Fitbit to the same state as it was just purchased. Therefore, you will need to set up your device again after the Factory Reset. 

This is a complicated task and you need to factory reset your device under certain conditions only.

In addition to the troubleshooting, factory reset is also a process of cleaning your Fitbit.

Factory Reset removes all the un-synced data and customized settings on your Fitbit.

 Perform Factory Reset If:

  1. All other troubleshooting steps fail.
  2. The Fitbit company itself instructs you to do so.
  3. You are planning to sell the Fitbit to the thrift store.
  4. You want to give it to your kins or donate it.
  5. The Fitbit needs to be sent back to the factory.

For instance, if you are donating it, giving it to kins, or failed to troubleshoot by other methods, it is a compulsion to factory reset. Nonetheless, it is not always a good idea.

Can I Erase All Data From The Fitbit App Itself?

Yes, you can erase your activity data from the Fitbit app too. For the Fitbit devices like the Fitbit Ace or the Fitbit Alta Activity Tracker, they don’t have a “Factory Reset” option. Therefore, the only option to remove data is from the app itself.

Thus, take the following steps into consideration:

Step1: Remove The Device From Your Fitbit Account

To remove your Fitbit device from your Fitbit account, follow these steps.

  1. Open your Fitbit app on your mobile phone or PC.
  2. Go to the list of devices.
  3. Tap and hold on to the device you want to erase.
  4. Tap “Remove this device”

After following these steps, the data should be removed from your Fitness tracker. Afterward, when connected to another device, Fitbit will apply new account settings.

Step 2: Remove the Fitbit from the paired device list from the Bluetooth setting.

  1. Go to the Bluetooth settings on your phone.
  2. Turn on the Bluetooth so that it displays a list of paired devices.
  3. Besides the name of your Fitbit device, there is a settings icon or info icon depending on the android or apple phone you are using. Press it.
  4. Tap on Forget.

Step 3: Restart your Fitbit device.

The final step of erasing your Fitbit data is to restart your device. Depending on the models of Fitbit, the restarting process are different.

If you do not have your device mentioned above, please check the Fitbit website here: Fitbit Restart

FAQs- Resetting Fitbit Devices

Why Can’t I Sync A Fitbit With My Phone Even After Unpairing Another Fitbit?

Many times even after unpairing a Fitbit from the device, you face problems in syncing another Fitbit to your device. That may be because you just unpaired the device but did not remove it from the list of paired devices in Bluetooth settings.

Removing the Fitbit Device from the list of paired devices can help.

My Fitbit Doesn’t Pair After The Factory Reset. How Do I Fix That?

Due to Bluetooth issues, this can happen. Make sure that you remove all the Fitbit devices that are paired with the mobile phone. After that, restart your phone and run the setup process as you did when you had just purchased the Fitbit.

Final Words

To conclude, resetting your Fitbit isn’t a tedious task to do if you find easy and correct steps. Initially, the soft reset can work out a lot of problems but it does not work then, we have the Factory reset for the rescue. This guide explains ways to soft reset, force reset and factory reset different Fitbit devices in simple easy words. I hope you found this guide helpful.